FAQs

Have any queries about our salons or services? We’d love to help. Take a look below to find the answers to some questions we get asked a lot, or contact us over the phone. Unisex Hairdressing Salon Serving Bristol And The Surrounding Areas

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Do I need an allergy test?

This will apply if you are having a colour service. Allergies can develop over time so it is possible that you could have an allergic reaction even if you haven’t had one in the past. We require a simple allergy test to be carried out at least 48 hours before your appointment if you are a new guest or if it has been over 6 months since your last colour application with us. This protocol is in place for your overall safety and wellbeing and cannot be waivered.

Can I book online?

We offer online for convenience, however it is important that the correct services are booked due to time allowances. If you are unsure or have any questions, please give us a call where will be happy to assist with your booking. Please note that there are some services that are not available to book online that may be required to enhance your hair appointment. These services and costs will be explained during your consultation.

Do I need to pay a deposit?
When you book your appointment you maybe required to pay a 50% deposit of your total appointment. ( only on some services ) This is redeemable at your service, or refundable as long as you cancel in line with our cancellation policy.
What is the cancellation policy?
We understand that from time to time you may need to reschedule or cancel your appointment for many different reasons. Life happens! Whilst we can appreciate that you may need to reschedule or cancel your appointment, we ask that you do so in line with our cancellation policy to protect our business and stylists. You accept our cancellation terms when you book an appointment with us, whether you book in salon, over the phone or online.

– With more than 48 hours notice you are free to reschedule or cancel your appointment, and if you have paid a deposit you may have this refunded
– With less than 48 hours notice but more than 24 hours, you are able to reschedule your appointment and your deposit will remain on your account. If you decide to cancel in this time frame then your deposit will not be refunded.
– If you cancel within 24 hours or do not arrive to your appointment then your deposit will not be refunded. For colour appointments you will be required to pay 50% of the total appointment before rebooking.
– If you are more than 15 minutes late to your appointment we reserve the right to cancel your appointment and 50% of the total appointment will be charged